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How to reset the Vodafone Protect PIN online (South Africa)

Solved 1 Answers 26764 Views Vodacom-RSA

Vodacom offers a protect application called 'Vodafone Protect' that helps protect your smartphone's personal data by requesting a secrete 6 degit PIN - you can also wipe your device remotely with the help of the same app. But you ever forget the 6 degit PIN, it is necessary to have to reset it. Scroll to the answer section below for steps on how you can reset it.

commented Dec 23, 2016 by Raheem
I forgot my vodafone protect password . Samsung Galaxy S7 edge. 0725922632

1 Answer

Best answer

Note. If you are unable to reset the PIN successfully, post a question on this website including the model number of your phone and we will try and walk you through the a factory or hard reset. This reset will sadly erase all you user data and apps and restores the phone to it out-of-the-box state. The easiest way to reset your PIN is to click on 'Forgotten your PIN?' > Login to your email address > locate the PIN reset email which will contain your new PIN) But if you no longer have access to your email, the below is an alternative option.

  1. Remove your SIM from the locked phone to another working phone
  2. From your browser (computer or mobile device with internet connection) - Go to
  3. Enter the cell number you used to register for the Vodafone Protect service and click 'Register' (leave the password field empty/blank) > Click 'Next' on the following screen (you should receive a SMS code).
  4. Enter that SMS code in the supplied field and enter: 079VODAa in the two password fields (this will be your temporal online account password) > Click Register and wait
  5. Click on My Account > ...from there you can either click on Reset PIN or Delete account :)

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answered Nov 29, 2015 by Kervin Genius
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We offer software reloading to both smart phones, tablets and selected feature phone with corrupted firmware (freezing or hanging on the logo or malfunctions during use - or if infected by virus, malware or adware), forgotten security credentials like Privacy Protection Password, Last synced Google Account and Lock codes. From as little as R100.


If you have access to a computer with internet, we can reload the software for you remotely. Payment should be made prior to the software rework. NB. Please go through the below requirements You need to be willing to pay the R100 into an account we provide You need to have access to a computer Your computer need to have access to the internet for remote connection and download of necessary files Payment to be made before hand For assistance with resetting lost or forgotten locks, we will need you to provide us with the device's IMEI as well If you meet the above terms, then please Contact Us to book a remote flashing. Please include the model of your your phone and the reason for flashing need. We can also provide you with our Whatsapp number if you can access that from another phone.


If you do not have access to a computer, we could send our courier to come and collect the phone/tablet from you at an extra fee - we then reload the software and send it back to you. We will need the shipping fee of about R150 paid in as a down payment. If you are OK with the above, then please Contact Us to book a service-center based flashing. Please include the model of your phone and the reason for flashing need.

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