How to reset the Vodafone Protect PIN online (South Africa)

Solved 1 Answers 16916 Views Vodacom-RSA

Vodacom offers a protect application called 'Vodafone Protect' that helps protect your smartphone's personal data by requesting a secrete 6 degit PIN - you can also wipe your device remotely with the help of the same app. But you ever forget the 6 degit PIN, it is necessary to have to reset it. Scroll to the answer section below for steps on how you can reset it.

1Comments
commented Dec 23, 2016 by Raheem
I forgot my vodafone protect password . Samsung Galaxy S7 edge. 0725922632

1 Answer

Best answer

Note. If you are unable to reset the PIN successfully, post a question on this website including the model number of your phone and we will try and walk you through the a factory or hard reset. This reset will sadly erase all you user data and apps and restores the phone to it out-of-the-box state. The easiest way to reset your PIN is to click on 'Forgotten your PIN?' > Login to your email address > locate the PIN reset email which will contain your new PIN) But if you no longer have access to your email, the below is an alternative option.

  1. Remove your SIM from the locked phone to another working phone
  2. From your browser (computer or mobile device with internet connection) - Go to https://protect.vodacom.co.za/Login
  3. Enter the cell number you used to register for the Vodafone Protect service and click 'Register' (leave the password field empty/blank) > Click 'Next' on the following screen (you should receive a SMS code).
  4. Enter that SMS code in the supplied field and enter: 079VODAa in the two password fields (this will be your temporal online account password) > Click Register and wait
  5. Click on My Account > ...from there you can either click on Reset PIN or Delete account :)

Signature: SA tech Q&A is a free question and answer site. If the answer/solution provided above does not help' please use the reply button below to request further assistance.

answered Nov 29, 2015 by Kervin Genius
6Comments
commented Nov 17, 2016 by rusn
Good day.my Samsung a5 is locked by Vodacom protect and I forgot the pin.0636888583
asked Nov 28, 2016 in Vodacom-RSA by Tobias Vodafone protect pin reset
asked Dec 19, 2016 in Vodacom-RSA by Gaby Please help me
Welcome to SA Tech Help' Virtually South Africa's one-stop free tech support on electronics, computers & internet, home and garden & more.

SASSA Next Payment Date

(@ATM’s and SASSA merchants)

01 February 2017

Software Reloading

We offer software reloading to both smart phones, tablets and selected feature phone with corrupted firmware (freezing or hanging on the logo or malfunctions during use - or if infected by virus, malware or adware), forgotten security credentials like Privacy Protection Password, Last synced Google Account and Lock codes. From as little as R100. If you have access to a computer with internet, we can reload the software for you remotely. Payment should be made prior to the software rework. Read more

Mobile Phone Replacement Parts

We have a dedicated subdomain here that offers replacement LCDs, digitizers and related parts for your smartphone & tablets. If you do not find the part you want there, submit a question here and we will advise as to how else you may find help.

Other Replacement Parts

Simple post your Question HERE We'll then help you find new/used replacement parts for your appliance around South Africa or abroad for free.
...