New questions often answered in 5 minutes

I forgot my privacy protection password.

Solved 1 Answers 23652 Views Phones & Tablets
Please click HERE to post a new question/topc if this one is not related to what you are looking for. NO log in or registering is required in order to post a new question
commented by User (100 points)
I tried method one and all I got was an sms in Chinese saying my phone may be stolen and the was no password
commented by Genius (30.5m points)
Please read step 3
commented by Genius (30.5m points)
Do you have the cellphone that needs to be unlocked or it is stolen.
commented by User (100 points)
My cellphone is at home now its not stolen and I have the original Sims and access to my emergency numbers

1 Answer

Best answer

Hi. Please note this is the same as your Mobile Anti-Theft and is only triggered by a SIM card change - possible reason why most people forget it unless if they change SIM cards often. The reset measure do be discussed will work for you only if you remember and have access to at least one of the 3 emergency contacts ( The phone numbers that you choose as emergency contacts when you enabled the Mobile Anti-Theft feature), otherwise, see this here.

  1. Insert your a SIM card  on your phone or tablet, (Make sure the SIM card is recharged.)
  2. Use one of your 3 emergency contacts' phone to send an SMS/remote command to the SIM number (currently) inserted in the PPP locked device). SMS this: #mima#
  3. You will then receive an automated SMS to your phone (The SMS might be in Chinese writing, get a translator if so). This SMS will be havining a new password to unlock your phone or tablet (8 digits).
  4. Let us know should you require further help

Method 2

  • Flash the stock ROM to clear this lost or forgotten password.
  • Please go HERE to see all Firmware files that we have ( you must have access to a computer in order to flash your phone)  If you don't have access to a computer please go HERE

Method 3

Take the phone to your local phone repairs shops to have the reset done for you.

answered by Genius (30.5m points)
edited by

If you are not satisfied with the solution above' please post a new question HERE' HOPEFULLY your questions should be answer in less than 5 minutes. Please NOTE that we are not directly/officially attach/connected to any organization/company/product that we offer support for.

commented by Genius (30.5m points)
Hello Glutterodt. We really glad to here that.
commented by User (100 points)
Thanks guys I smsed #mima# and the translation i got of the sms received was ,'my phone might have been stolen, keep sending this message'. I forgot the Protection Privacy Password I was hoping for a new Password.
commented by User (100 points)
Will the SMS containing the password be sent to the phone needing the password or the own who sent #mima#? Because I'm not receiving anything in my phone and in the other. please help me. and even though I removed the sim card. the privacy protection still appears.
commented by User (100 points)
method 1 does not work
commented by Genius (30.5m points)
@ wennicole will be sent to the number that SMS #mima#. @ sogika  If method 1does not help please go for method 2.

Software Reloading

We offer software reloading to both smart phones, tablets and selected feature phone with corrupted firmware (freezing or hanging on the logo or malfunctions during use - or if infected by virus, malware or adware), forgotten security credentials like Privacy Protection Password, Last synced Google Account and Lock codes. From as little as R100.


If you have access to a computer with internet, we can reload the software for you remotely. Payment should be made prior to the software rework. NB. Please go through the below requirements You need to be willing to pay the R100 into an account we provide You need to have access to a computer Your computer need to have access to the internet for remote connection and download of necessary files Payment to be made before hand For assistance with resetting lost or forgotten locks, we will need you to provide us with the device's IMEI as well If you meet the above terms, then please Contact Us to book a remote flashing. Please include the model of your your phone and the reason for flashing need. We can also provide you with our Whatsapp number if you can access that from another phone.


If you do not have access to a computer, we could send our courier to come and collect the phone/tablet from you at an extra fee - we then reload the software and send it back to you. We will need the shipping fee of about R150 paid in as a down payment. If you are OK with the above, then please Contact Us to book a service-center based flashing. Please include the model of your phone and the reason for flashing need.

Mobile Phone Replacement Parts

We have a dedicated subdomain here that offers replacement LCDs, digitizers and related parts for your smartphone & tablets. If you do not find the part you want there, submit a question here and we will advise as to how else you may find help.

Other Replacement Parts

Simple post your Question HERE We'll then help you find new/used replacement parts for your appliance around South Africa or abroad for free.

Are you a phone doctor?

We have a deal for you!!! 1. Post 3 hard reset instructions and get 1 ROM/Firmware. 2. Post 2 Firmware flashing instructions and Get 1 ROM/Firmware. Please avoid duplicates. Instructions must be only for the following brands. 1. Mobicel 2. Mobiwire 3. Boost mobile 4. Citrus 5. Clicktab 6. Dunns mobile 7. Fondiversal 8. Hurricane 9.Vodafone 10. Mint 11. Premio 12. Gtel 13.Sinotec 14. Telefunken You can send these instructions by whatsapp +27659609200 or email: [email protected] or post them directly using the ask button. NOTE: We do not allow copying content from other website.

How to post a tutorials?

Say for example you have discovered a solution to the most common tech problem. Simple Click/touch the "Ask a Question" button on top of your current page, post the question and Answer it See example HERE . Users are now allowed to answer their own question. Having a problem posting and answering you own question? Kindly feedback US. We do not allow anyone to copy content from other websites Read our Terms and Conditions to get clear picture.